ZipAppointments™ Privacy Policy

User-Initiated Account Cancellation:

When you create an account, book an appointment, or contact us, we may collect

• Name
• Email address
• Phone number
• Business information (if applicable)
• Service and scheduling preferences
• Login credentials
• Any information you voluntarily submit through our forms or customer support channels

This information helps us verify your identity and provide our services effectively.

Automatically Collected Information

We automatically collect certain technical details, including:

• IP address
• Browser type
• Device and operating system information
• Pages visited and actions taken
• Usage patterns and session data

This data helps us improve performance, diagnose issues, and understand how users interact with our platform.

We use cookies and similar technologies to operate our platform and enhance your experience. These include:

• Essential cookies for login and security
• Analytics cookies to measure usage and improve functionality

We use the information we collect to:

• Operate, maintain, and improve our platform
• Authenticate user accounts
• Process and confirm bookings
• Send appointment reminders and service updates
• Respond to support inquiries
• Personalize your experience
• Analyze usage trends and prevent fraudulent activity
• Comply with legal obligations

We process personal information only for legitimate business purposes and in accordance with applicable U.S. laws.

User-Initiated Account Cancellation:

We may share your information with trusted third-party service providers such as:

• Hosting and infrastructure providers
• Analytics partners
• Customer support tools
• Marketing and email platforms
• Payment processors

All third parties are contractually obligated to protect your information and use it solely as instructed by us.

Appointment Providers:

When you book an appointment, we share the necessary details (e.g., name, contact information, appointment time) with the business so they can fulfill your booking.

Legal Requirements:

We may disclose your information when required by:

• Law
• Subpoena
• Court order
• Government or regulatory request

Business Transfers:

If ZipAppointments™ is involved in a merger, acquisition, or sale, your information may be transferred to the new entity, provided that entity agrees to honor this Privacy Policy.

We may share limited identifiers (such as cookies, device data, or usage patterns) with analytics and advertising partners, including Google Analytics and Meta, to improve our services.

Under certain state laws, this may be considered “selling” or “sharing” personal data for targeted advertising.

Users may opt out at any time by contacting [email protected].

We retain your information only as long as necessary for operational or legal purposes.

After that, we securely delete or anonymize it.

We implement safeguards including:

• Encryption (TLS)
• Secure servers
• Access controls
• Routine audits

While we take reasonable steps to protect your data, no system is completely secure. In the event of a data breach, we will notify you and relevant authorities as required by U.S. law.

All data is stored and processed in the United States.

Depending on your state (e.g., CA, TX, CO, VA, UT, CT), you may have rights such as:

• Accessing your personal data
• Requesting corrections or deletion
• Opting out of data sharing or sales
• Receiving equal service regardless of privacy choices

To exercise your rights, contact [email protected]. We will verify and respond within legal timeframes.

We do not discriminate against users who exercise privacy rights.

We comply with all applicable U.S. federal privacy regulations, including:

• FTC guidelines for data transparency
• ECPA for protecting electronic communications
• COPPA (we do not knowingly collect data from children under 13)
• CAN-SPAM Act (all marketing emails include opt-out options)
• TCPA for SMS-related consent and opt-outs
• PCI-DSS standards via secure third-party payment processors

We do not store full credit card information on our servers.

If you require this Privacy Policy in an accessible format, please contact [email protected].

You may:

• Update account information
• Manage communication preferences
• Request deletion of your account
• Opt out of marketing messages (service-related messages will still be sent)

Disputes arising under this Privacy Policy are subject to binding arbitration under the laws of Texas, unless prohibited by your state’s laws.

You may opt out of arbitration within 30 days of creating your account by contacting [email protected].

If you opt out, disputes will be resolved exclusively in courts located in Travis County, Texas.

To the fullest extent permitted by law, ZipAppointments™ is not liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits
• Loss of data
• Business interruption
• Unauthorized account access

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

ZipAppointments™

[email protected]

311 Ranch Rd 620 S, Suite 211, Austin, TX 78734-4776, United States