ZipAppointments® Privacy Policy

When you create an account, book an appointment, contact us, or otherwise interact with our platform, we may collect:

• Name
• Email address
• Phone number
• Business information (if applicable)
• Appointment and scheduling preferences
• Login credentials
• Any information you voluntarily submit through forms or other interactions

This information helps us provide, maintain, and improve our services.

Automatically Collected Information

We automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited
• Features used
• Session and usage data
• Referral URLs and website interactions

We use this information to improve platform performance, troubleshoot issues, analyze usage trends, and enhance user experience.

We use cookies and similar technologies to operate our platform and improve functionality. These technologies may include:

• Essential cookies for authentication, security, and platform operation
• Analytics cookies that help us understand how users interact with our services

We use the information we collect to:

• Provide, operate, and maintain our services
• Create and manage user accounts
• Process and confirm appointments
• Send appointment reminders and service-related communications
• Respond to customer support requests
• Personalize user experiences
• Analyze platform usage and improve functionality
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations

We process personal information only for legitimate business purposes and in accordance with applicable U.S. laws.

Service Providers:

We may share information with trusted third-party service providers that assist us in operating our platform, including:

• Hosting and infrastructure providers
• Analytics providers
• Customer support tools
• Email and communication service providers

These providers are contractually required to protect your information and use it only for authorized purposes.

Appointment Providers:

When you schedule an appointment through ZipAppointments®, we share information necessary to facilitate the booking with the selected business, including:

• Name
• Contact information
• Appointment details

This enables the business to provide and manage your appointment.

Legal Requirements:

We may disclose information when required to do so by law or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to subpoenas, court orders, or lawful government requests
• Protect our rights, property, or safety
• Prevent fraud, abuse, or security threats

Business Transfers:

If ZipAppointments® is involved in a merger, acquisition, financing transaction, asset sale, or other corporate transaction, user information may be transferred as part of that transaction. Any successor entity will be expected to honor the commitments described in this Privacy Policy.

We may use analytics tools to understand how visitors interact with our platform and to improve our services.

These tools may collect information such as:

• Device information
• Browser information
• Usage patterns
• Website interactions

Where applicable, we may use advertising or remarketing technologies to improve marketing effectiveness. Users may opt out of certain analytics or advertising-related tracking through available browser controls, applicable opt-out tools, or by contacting us at support@zipappointments.com.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.

Account and appointment information may be retained while your account remains active. Following account deletion, certain information may be retained for a limited period where necessary for:

• Legal compliance
• Fraud prevention
• Security monitoring
• Recordkeeping obligations
• Dispute resolution

When information is no longer required, we securely delete or anonymize it.

We implement reasonable safeguards designed to protect personal information, including:

• Encryption in transit (TLS)
• Secure infrastructure and servers
• Access controls
• Security monitoring
• Routine reviews of security practices

While we take reasonable measures to protect information, no method of transmission or storage is completely secure.

All data is stored and processed in the United States.

Residents of certain U.S. states may have privacy rights under applicable laws, including the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Opt out of certain data-sharing activities
• Receive equal service regardless of privacy choices

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, used, disclosed, or shared, and the right to request deletion or correction of certain personal information, subject to applicable legal exceptions.

To exercise your rights, contact us at support@zipappointments.com. We will verify requests and respond within applicable legal timeframes. We do not discriminate against individuals who exercise their privacy rights.

We comply with applicable U.S. privacy and consumer protection laws, including:

• Federal Trade Commission (FTC) requirements regarding transparency and fair usiness practices
• Electronic Communications Privacy Act (ECPA)
• Children's Online Privacy Protection Act (COPPA)
• CAN-SPAM Act for commercial email communications
• Telephone Consumer Protection Act (TCPA) for SMS communications where applicable
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), where applicable

We do not knowingly collect personal information from children under the age of 13.

If you require this Privacy Policy in an accessible format, please contact us at support@zipappointments.com.

You may:

• Update certain account information
• Manage communication preferences
• Request deletion of your account
• Opt out of marketing communications

Please note that service-related communications, including appointment confirmations and important account notices, may still be sent when necessary.

Users may request to cancel or delete their ZipAppointments® account at any time by contacting our support team at support@zipappointments.com or by using the account deletion option available within their profile settings, where applicable.

Upon receiving and verifying a valid deletion request, we will deactivate or delete the account and associated personal information, subject to legal, security, fraud prevention, and operational requirements.

Following account deletion:

• Personal information that is no longer necessary will be securely deleted or anonymized.
• Certain records may be retained for a limited period when required to comply with legal obligations, resolve disputes, prevent fraud, maintain platform security, or satisfy legitimate business and recordkeeping requirements.
• Retained information will continue to be protected in accordance with this Privacy Policy.

Deleted accounts generally cannot be restored after the deletion process has been completed. We will process account deletion requests within a reasonable timeframe and in accordance with applicable laws.

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services following the posting of changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

ZipAppointments®

support@zipappointments.com

311 Ranch Rd 620 S, Suite 211, Austin, TX 78734-4776, United States