ZipAppointments® Terms of Service ("Terms")

ZipAppointments® is an online appointment coordination platform that enables users within the United States to schedule and manage appointments with independent third-party businesses.

We operate strictly as a booking facilitator.

We do not:

• Provide medical, legal, cosmetic, wellness, or other professional services
• Employ, control, supervise, or manage participating businesses
• Guarantee pricing, availability, quality, safety, legality, or service outcomes
• Act as an agent, representative, or partner of any business

All services are performed solely by independent third-party businesses. Any professional relationship is formed directly between the user and the selected business.

When a user submits a booking request through the platform:

• ZipAppointments® coordinates the appointment request with the selected business.
• Confirmation may be provided via email, SMS, or dashboard notification.
• Final appointment availability is subject to approval by the business.

ZipAppointments® does not guarantee appointment acceptance, time slot availability, or service completion.

How Users May Cancel or Reschedule

Users may cancel or reschedule appointments by:

• Clicking the Cancel Appointment option within their account dashboard, and
• Providing a cancellation reason when prompted, or
• Contacting ZipAppointments® Customer Support (CST) directly for assistance.

Once submitted through the platform, cancellation requests are processed automatically.

Users do not contact participating businesses through the platform's cancellation workflow.

Business Cancellation Policies

Cancellation rules, including notice requirements, penalties, deposits, prepayments, no-show fees, or refund conditions, apply only if the participating business has established and communicated such policies.

ZipAppointments®:

• Does not impose its own cancellation fees
• Does not create independent cancellation penalties
• Does not determine refund eligibility

Any cancellation-related charges or refund decisions are determined solely by the participating business.

ZipAppointments® does not process payments directly through its website or platform.

If a participating business requires a deposit, advance payment, or prepayment, the business may provide payment instructions or payment links that may be relayed to customers by ZipAppointments® Customer Support solely as a convenience.

ZipAppointments®:

• Does not collect payment credentials
• Does not process payments
• Does not store payment card information
• Does not act as a payment processor
• Does not impose service fees or cancellation fees
• Does not guarantee refunds

Any payment transaction occurs directly between the customer and the participating business. ZipAppointments® is not a party to any payment transaction between users and businesses.

Certain features of the platform require account registration. By creating an account, you agree to:

• Provide accurate, complete, and current information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized access or use of your account

ZipAppointments® acts solely as a technology platform facilitating appointment coordination. Nothing in these Terms creates:

• An agency relationship
• A joint venture
• An employment relationship
• A franchise relationship
• A fiduciary relationship

ZipAppointments® does not:

• Negotiate service pricing
• Guarantee availability
• Control service quality
• Represent businesses in contractual matters

All obligations regarding services provided by businesses exist solely between the user and the participating business.

Platform-related disputes involving the operation of the Services are governed by the dispute resolution provisions below.

Users are solely responsible for any content submitted through the Services and must ensure that such content complies with all applicable laws and regulations.

By submitting content, you grant ZipAppointments® a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute such content solely for the purpose of operating, maintaining, and improving the Services.

We reserve the right to remove content that violates these Terms or applicable law.

The Services are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by U.S. law:

• We disclaim all warranties, whether express, implied, statutory, or otherwise
• We do not guarantee uninterrupted, secure, or error-free operation of the Services
• We are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages
• We are not responsible for service outcomes, cancellations, pricing disputes, refund disputes, injuries, losses, damages, or claims arising from services provided by participating businesses
• All risks associated with services provided by participating businesses remain solely between the user and the business.

You agree to defend, indemnify, and hold harmless ZipAppointments®, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your disputes with participating businesses
• Your violation of applicable laws
• Your infringement of any third-party rights

User-Initiated Account Cancellation

• You may request to cancel or delete your account at any time through your profile settings or by contacting our support team at support@zipappointments.com.
• Upon account cancellation or deletion:
  • Access to the Services will terminate
  • Participating businesses may retain appointment records in accordance with their own policies and legal obligations
  • ZipAppointments® may retain certain information as described in our Privacy Policy, including where necessary for legal compliance, fraud prevention, security, dispute resolution, and legitimate recordkeeping purposes

Our Right to Suspend or Terminate

• We may suspend, restrict, or terminate accounts for reasons including:
  • Violations of these Terms
  • Fraudulent activity
  • Security concerns
  • Legal compliance requirements
  • Abuse of the Services
• Where permitted by law, termination may occur without prior notice.

• These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict of law principles.
• Except where prohibited by law or where small claims court jurisdiction applies, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration on an individual basis.
• By agreeing to these Terms, you waive any right to:
  • A jury trial
  • Participate in a class action lawsuit
  • Participate in a class arbitration
  • Participate in any representative proceeding
• The arbitration shall be conducted in Texas unless otherwise required by applicable law.
• If any portion of this dispute resolution provision is found unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

• By using the Services, you consent to receive service-related communications, including appointment confirmations, reminders, account notifications, and other operational messages.
• Marketing communications will comply with applicable laws, including CAN-SPAM and TCPA requirements where applicable. You may opt out of marketing communications at any time.

If you require assistance accessing these Terms in an alternative format, please contact: support@zipappointments.com

We may revise these Terms from time to time. Updated versions will be posted on this page with a revised "Last Modified Date." Your continued use of the Services after updates become effective constitutes acceptance of the revised Terms.

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and the ZipAppointments® is a registered trademark of Signature Profit LLC (Registration No. 8,212,756), registered on April 14, 2026, with the United States Patent and Trademark Office (USPTO) under International Class 35 for appointment scheduling services. Any unauthorized use, reproduction, or misuse of this trademark is strictly prohibited and may result in legal action.

These Terms and the Privacy Policy constitute the complete and exclusive agreement between you and ZipAppointments® regarding the Services and supersede any prior agreements, communications, or understandings relating to the Services.

For questions, concerns, or legal notices, contact:

support@zipappointments.com

311 Ranch Rd 620 S, Suite 211, Austin, TX 78734-4776, United States

Last Modified Date: March 07, 2026